FREQUENTLY ASKED QUESTIONS

You simply book your slot, let yourself in, make yourself comfortable on your chosen reformer bed, choose a class from our digital diary (1000+ instructor-led classes to choose from) and last but not least, connect your bluetooth wireless headphones. If you happen to forget them then you can use the headphones provided. You can even create your own account so you can save your favourite classes and track your progress.

We recommend you attend an induction day or attend a supervised class. If you have never done reformer Pilates before you MUST watch the instructional video on one of our screens or here. This will talk you through the reformer and prepare you for your class. When you first log onto the screen, you can either create an account. Either way, you will be shown the introductory video.

Download the GymFlow app. Select our studio "REFS PILATES" and create an account. Choose a date and time

You can open the studio door by your phone using the GymFlow App. Download the app on iPhone or Android and log in with your customer account. Allow the correct phone settings to unlock the door iPhone users When you first open the app: • Allow Bluetooth • When asked for Location tap "Allow While Using App" • Then tap "Allow Always" Android users No special permissions are needed — just make sure NFC is turned on. Open the door Make sure you are logged into the app and hold your phone close to the door reader. The door will unlock automatically. And you're in!

Wear comfortable clothes that allow you to move freely. Water to stay hydrated. Grip socks are required for safety and hygiene - you can bring your own or purchase them at the studio on induction days or events. Avoid loose clothing, belts, or zips as these can catch on the reformer equipment. Please remove any jewellery that could interfere with your movements. Shoes are not worn on the equipment.

Refs is a women-only space, designed to provide a welcoming, and empowering space for women to move, recharge and connect. We welcome members aged 16 and older. Participant 14+ are welcome but ONLY if accompanied by an adult. No children are allowed in the studio, with the exception of our "baby friendly slots" where we allow babies up to 6 months to join you in their pram whilst you enjoy your session.

If you create an account on the screen, you will be able to see what classes you have already done and you will be able to favourite the workouts you like the most!

We are open from 6am-10pm, allowing you to fit Pilates sessions into your life, no matter how busy you are. We are a self-run studio, meaning you can enter using our secure door access system, even if there are no staff onsite. We trust the guidance of the instructors on your screens and in your ability to practice safe Pilates. Staff will be in the studio on a regular basis to ensure studio is kept to a high standard.

Only those with an active booking will be able to access the studio, through our secure door access system. Our studio is equipped with round-the-clock CCTV in the studio for health and safety purposes. Regular monitoring of bookings and CCTV will be taking place everyday. A ring doorbell has also been fitted on the inside of the studio for emergencies.

All guests need to have their own account and have made their own booking via the app. This ensures that every person entering the studio is covered under health and safety for insurance purposes.

We have a strict no tailgating policy. If someone tailgates you, it will lead to the suspension of your membership or plan. If your friend is a member and it happens by mistake, please text or call us. If your friend has also booked on then please both use the door seperately.

Each class booking is 55 minutes long, and you can choose a class length anywhere from 10 to 55 minutes using the filters onscreen. For example, if you are late and only have time to do a 15 minute class you’re more than welcome to choose that class. Please just make sure you’re finished on your reformer bed within your allocated time period ready for the person who is booked after you.

Yes, we want to see how much you love our space, but please be mindful of others and ensure that you are the only person in shot.

Ideally, everyone should connect to their screen with their own Bluetooth headphones. However, if you do not have your headphones with you and the studio is quiet, you can have the screen volume on low. Alternatively you can use our headphones (these must be cleaned afterwards)

We advise you to arrive at the time of your session but there will be a 5 minute window before your session that you can enter the studio. That will allow you time to go to the toilet and make yourself comfortable before your class.

No, our unlimited membership can only be used once a day.